Refund policy
Last updated: October 15, 2026
European Union consumer purchases
If we accept your order as a consumer in the European Union, the rights in this section apply in addition to your other statutory rights. They take priority over conflicting supplier or product-specific return terms. Your seller is Orbiit Hooldus OÜ, registry code 17218269, Pikk tn 10-13, 80013 Pärnu, Estonia. Email: store.techers@gmail.com.
14-day right of withdrawal
You may withdraw from a distance purchase within 14 days after you, or a person you nominate other than the carrier, receives the goods, without giving a reason. For goods delivered separately under one order, the period starts when the last item is received. Tell us by an unambiguous statement, for example by email, before the period expires. You may use the model form below, but it is not compulsory. Supplier approval is not required to exercise this right.
Send the goods back within 14 days after telling us you withdraw. Contact us promptly for return instructions and the appropriate return address; this does not extend or restrict your statutory deadlines. You bear the direct cost of a change-of-mind return where we informed you of that cost obligation before purchase. We bear necessary return costs for faulty, damaged or incorrect goods where required by law. You are responsible only for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Original packaging is helpful but is not a condition of the statutory withdrawal right.
We will reimburse payments received, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the returned goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without reimbursement fees. Additional costs of a more expensive delivery option you chose need not be refunded.
Only statutory exceptions apply, for example goods made to your specifications or clearly personalised. Loading your own files onto an otherwise standard Memory Orb does not by itself remove your withdrawal right.
Faulty or non-conforming goods
Your legal rights to remedies for faulty or non-conforming goods remain available independently of any supplier warranty or refund deadline. EU consumers generally have a minimum two-year legal guarantee; longer or stronger mandatory rights under the applicable law remain unaffected. Contact Techers, your seller, for assistance. We do not make your remedy conditional on the supplier reimbursing us.
Model withdrawal form
To: Orbiit Hooldus OÜ, Pikk tn 10-13, 80013 Pärnu, Estonia; store.techers@gmail.com.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Order number and goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature (only if this form is sent on paper):
Other purchases and contacting us
Contact us about a return
Email store.techers@gmail.com with your order number, the item you wish to return and, where relevant, the reason for your request. No reason is required for an eligible EU statutory withdrawal. For a damaged, defective, incorrect or missing item, describe the problem and include clear photographs when available.
Check the terms for your item
Products can come from different suppliers. Change-of-mind return eligibility, the applicable request deadline, item-condition requirements and return shipping arrangements can vary by product. Check any item-specific return information on the product page. If it is not shown, contact us before ordering to confirm the terms for the item you are considering.
Contact us promptly after discovering an order problem so we can check the relevant supplier process. Techers handles your request as the seller; supplier procedures do not remove any consumer rights or remedies that apply under law.
Before sending anything back
Contact us for the correct return instructions and return address before posting an item. The address or label for a return may depend on the product's supplier. Keep the item, any supplied accessories and packaging while your request is reviewed. We will confirm the applicable return shipping arrangements and any proposed costs before you send the parcel.
Refunds and replacements
We will explain the proposed resolution after reviewing your request and the applicable product terms. If a return is needed, follow the return instructions and keep proof of posting. Refund and replacement requests are handled in accordance with the terms that applied to the purchase and applicable consumer law. Any refund due to you is separate from the supplier's reimbursement process with Techers.
Cancellation or address changes
Contact us as soon as possible if you need to change or cancel an order. Supplier processing can start quickly, so a change may not be possible once it has begun. This does not limit cancellation or refund rights that apply under law.